Delete Account & Data
You have the right to request deletion of your Lottoread account and all personal data associated with it.
How to Request Deletion
Delete directly in the app (recommended)
Open the Lottoread app → Account → Delete Account. Confirming the request starts asynchronous removal of your account and associated data; provider-held data and backups may take longer.
Request via email
Send a deletion request to support@lottoread.com with the subject line "Account Deletion Request". Include the email address or user ID associated with your account so we can verify and process your request. We will respond within 5 business days.
What Data Is Deleted
A confirmed deletion request starts asynchronous removal of the following account-linked data. We have no confirmed fixed completion time for provider-held data or backups:
- Your account profile (user ID, name, email)
- Scanned lottery ticket history and results
- Generated number history and saved plays
- Notification preferences and FCM push tokens
- Device information linked to your account
- In-app credits and subscription metadata
- Login history and streak data
Data That May Be Retained
Certain data may be retained after deletion for a limited period where required by law or for legitimate business purposes:
- Transaction records: Purchase history may be retained for up to 7 years for tax and legal compliance.
- Anonymised analytics: Aggregated, de-identified usage data that cannot be linked back to you.
- Crash and diagnostic logs: Firebase Crashlytics keeps crash data and associated identifiers for 90 days before starting removal from live and backup systems. Firebase Performance Monitoring keeps IP-associated events for 30 days, and installation-associated and de-identified data for 60 days, before starting removal from live and backup systems.
Important: Active Subscriptions
Deleting your account does not automatically cancel an active subscription. Please cancel your subscription through the Apple App Store or Google Play Store before requesting account deletion to avoid future charges.
Questions?
Contact our privacy team at support@lottoread.com. We aim to respond within 5 business days.